Level 1 – At the first stage clients needs to report their grievance to their respective executives in writing at service@financialmarketexpert.com. To ensure time bound solution, the respective executive shall revert within 3 working days w.r.t redressal of such complaint.

Level 2 –If the client still wants to escalate the complaint, he/she can escalate the matter to Compliance Officer at compliance@financialmarketexpert.com . Here, we will try to assist the client with best possible solution adhering to the time span of 10 working days.

Please note that in order to receive timely resolution over raised grievance. Client should first highlight their complaint to Financial market Expert only. In case if client is not convinced with solution provided they can highlight the grievance to next level or market regulator.